Frequently Asked Questions
Everything you need to know about your Premiere Online Vape Shop experience.
How do you verify the age of your customers?
In compliance with federal and state laws, we use a secure third-party age verification system at checkout to ensure all customers are 21 years of age or older.
What are your shipping times and methods?
We process orders within 24-48 hours. Due to the PACT Act, we use specialized private couriers for delivery, which typically takes 5-10 business days depending on your location.
Do you accept returns on e-liquids or coils?
For safety and hygiene reasons, we cannot accept returns on opened e-liquids, used coils, or disposable devices. Unopened hardware may be returned within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and Discover through our secure, encrypted payment gateway.
Are your products authentic?
Yes, we source all products directly from manufacturers or authorized distributors. Every device includes an authenticity scratch-off code that can be verified on the manufacturer's website.
Why is an adult signature required for my delivery?
Federal law requires a person 21+ with a valid ID to sign for all tobacco and nicotine-related product deliveries to prevent underage access.