Returns & Exchanges

At Premiere Online Vape Shop, we strive for complete satisfaction with every purchase; however, due to the nature of consumable products, we offer a 30-day return window for unopened hardware and defective devices.

Return Process

• 1.
  Initiate a Request

  Contact our support team via email with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original manufacturer packaging, ensuring all accessories, manuals, and protective seals remain intact.

• 3.
  Ship the Items

  Affix the provided return label or ship the package to our distribution center using a trackable shipping method to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the return, a refund or store credit will be processed to your original payment method within 5-7 business days.